the people that use your services – your customers, clients or users
volunteers who fundraise or deliver activities and services
you may employ paid staff or contract workers
individuals within your community who may support your cause or pay donations
representatives from funding organisations
representatives from other agencies such as local authorities or social enterprise partnerships

All of these people are important to your group. How you treat them will be reflected in how much they continue to be involved with your group.

This section looks at encouraging and supporting people, treating them fairly and with respect, involving them and listening to them. This includes legal duties and best practice (where applicable).

Other Community Toolkit Topics to look at:

Customers, users and Clients....who are your customers, service users and clientsMembership....who are your membersBeing an Employer....best practice guidelines to being an employerEqualities and Human Rights....legal responsibility with regards to equalities and human rightsHealth and Safety....guidelines on health and safety legislationWorking with Children and Vulnerable Adults....guidelines when working with children and vulnerable adultsSeeking External Assistance....when and how to get external help

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Last Updated 14/10/2011 15:19